Frequently Asked Questions

Everything you need to know about your Jigsaw shopping experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days. Express options are available at checkout for delivery within 1-2 business days.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Returns are processed within 7 days of receipt.

How do I find my correct size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our brand-specific charts for the best fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna.

Can I track my order?

Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.

Are your materials sustainably sourced?

We are committed to ethical fashion. Over 70% of our current collection is made from organic, recycled, or responsibly sourced fabrics.